Customer Service

Shipping & Handling

We strive to offer faster delivery at a minimum cost. Each order will be carefully packed giving it a personal touch.

  • For all merchandises with a purchase value below $50, $7.95 shipping and handling
  • For orders with a value between $50-$99, the shipping and handling charge is $9.95.
  • For orders with a value between $100-$149, the shipping and handling charge is $14.95.
  • For orders with a value between $150-$199, the shipping and handling charge is $24.95.
  • Customers who purchase Shaju Products worth over $200, a flat rate of $35.00 will be applied for shipping and handling charges.

Shipping and handling charges will be calculated on the original price of the product, before any deductions for discounts or promotional prices.

 

 

Processing time

Processing will be done from Monday to Friday, excluding U.S. federal holidays. Each order will be processed within 3 business days. Customized orders will take 5 business days to carefully create your order.

Delivery time

The general delivery time is 3-8 days after we process your order. The expected delivery time of orders made over the weekends will be slightly longer.

Return and Refund Policy

We want you to be happy with and enjoy our handmade products. Your satisfaction is important to us.  We take immense care in customizing your order; hence, please note that all sales will be treated as final. And we regret that we cannot facilitate general returns, exchanges and refunds, due to the personal nature of the products we offer. Therefore, it is advisable to pick your products carefully and wisely. If you need to cancel an order, you will have 24hrs hours after placing the order to contact customer service. Once your order is made and shipped, we will handle inquiries for refund or exchanges on a case by case basis.

However, if the reason for the return is a result from our end like you get the wrong order or size, a return is acceptable and you will be eligible for a reasonable refund. Returns will not be accepted without prior authorization from Shaju’s customer service team. Therefore, please contact our customer service via info@shaju.us and follow the instruction given by one of our representatives.

Privacy Policy

Visitors and registered users will be requested to share some personal information such as name, address, e-mail address, credit card information in order to execute online transactions upon purchases. In addition to this, personal information will be collected upon user registration, for surveys and contests, and interactive services. Such information collected will not be sold, rented or lent to any third party website or company as we regard your privacy as our responsibility. Disclosing personal information is voluntary at any circumstance. However, please be noted that in order to perform certain tasks your personal information is vital. Confidential information such as credit card information will be transmitted using standard encryption methods to ensure that they are not stolen or misused.  The e-mail address you provide will be used for future correspondences, to share updates on orders, sales and special promotions.

We cannot guarantee the protection of personal information disclosed on third party websites such as Facebook, twitter, Instagram etc. when accessing our products via those websites. It is advisable to check closely their privacy policies before disclosing any private information. Also our privacy policy is subject to future change at our discretion. Such changes will be published under the Privacy policy section of our website.

 

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